Refund policy
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return under the following conditions.
Refund Policy
At urjamantra.com, we take pride in providing high-quality spiritual products, and your satisfaction is our top priority. If you have received a damaged or incorrect product, we're here to help.
Refund Eligibility
To be eligible for a refund, your item must meet the following conditions:
1. Damaged Product: The product you received must be physically damaged.
2. Incorrect Product: You must have received the wrong item.
3. Unboxing Video: You are required to provide an unboxing video as proof of the damage or incorrect product.
Refund Process
1. Contact Us: If your product meets the above eligibility criteria, please contact us within 3 days of receiving your order at urjamantra@gmail.com. Please include your order number, a description of the issue, and attach the unboxing video.
2. Verification: Our team will review your request and the provided video to verify the issue.
3. Refund Decision: Once we have verified the issue, we will notify you of the approval or rejection of your refund.
4. Refund: If approved, your refund will be processed Within 5-7 days., and a credit will automatically be applied to your original method of payment. Please allow a reasonable amount of time for the refund to be reflected in your account.
Non-Refundable Items
Please note that certain items are non-refundable:
- Custom or personalized orders: Products that have been customized or personalized according to your specifications are non-refundable.
Contact Us
If you have any questions about our refund policy or need further assistance, please don't hesitate to contact us at urjamantra@gmail.com. Our dedicated customer support team is here to assist you.
Changes to this Refund Policy
urjamantra.com reserves the right to update or modify this refund policy at any time without prior notice. Any changes made will be posted on this page.
Thank you for shopping with urjamantra.com. We appreciate your trust in us, and we are committed to ensuring your satisfaction with our products and services.
Refund Policy
At urjamantra.com, we take pride in providing high-quality spiritual products, and your satisfaction is our top priority. If you have received a damaged or incorrect product, we're here to help.
Refund Eligibility
To be eligible for a refund, your item must meet the following conditions:
1. Damaged Product: The product you received must be physically damaged.
2. Incorrect Product: You must have received the wrong item.
3. Unboxing Video: You are required to provide an unboxing video as proof of the damage or incorrect product.
Refund Process
1. Contact Us: If your product meets the above eligibility criteria, please contact us within 3 days of receiving your order at urjamantra@gmail.com. Please include your order number, a description of the issue, and attach the unboxing video.
2. Verification: Our team will review your request and the provided video to verify the issue.
3. Refund Decision: Once we have verified the issue, we will notify you of the approval or rejection of your refund.
4. Refund: If approved, your refund will be processed Within 5-7 days., and a credit will automatically be applied to your original method of payment. Please allow a reasonable amount of time for the refund to be reflected in your account.
Non-Refundable Items
Please note that certain items are non-refundable:
- Custom or personalized orders: Products that have been customized or personalized according to your specifications are non-refundable.
Contact Us
If you have any questions about our refund policy or need further assistance, please don't hesitate to contact us at urjamantra@gmail.com. Our dedicated customer support team is here to assist you.
Changes to this Refund Policy
urjamantra.com reserves the right to update or modify this refund policy at any time without prior notice. Any changes made will be posted on this page.
Thank you for shopping with urjamantra.com. We appreciate your trust in us, and we are committed to ensuring your satisfaction with our products and services.
